Subscription fees: non-refundable once a billing period starts. Cancelling Practice stops renewal at the end of the current month; cancelling Team ends access at the close of the annual period. No pro-rata cash refunds are issued.
Excess usage and per-review charges: non-refundable once a review has completed. A review is a computational event; once the output is generated, the work is done. The exception is a Parallax-side failure. If a review does not complete successfully due to a platform error, the charge is reversed automatically.
Top-ups: cancellable within 48 hours of the invoice date, provided no reviews have been run against the top-up capacity. After that window, or once capacity has been used, top-ups are non-refundable. Unused top-ups that reach their expiry date are non-refundable; the expiry date is stated on the invoice at the time of purchase.
Enterprise: refund terms are set out in your contract.
In exceptional circumstances (business closure, restructuring) we may issue a credit toward future use at our discretion. Contact billing if you believe your situation warrants this.